Terms of Service



1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.


1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us to discuss.


2. Application


2.1. These terms and conditions will apply to the purchase of goods by you (the Customer or you). We are Mavi London Limited a company registered in England and Wales under number 10495374 whose registered office is at 8 Flora Close, Stanmore, Middlesex, HA74PY and whose trading address is  Leonne, The Brantano Suite, Catalyst House, 720 Centennial Court, Centennial Park, Elstree, WD6 3SY with email address info@mavilondon.co.uk; (the Supplier or us or we).


2.2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.


3. Interpretation


3.1. Consumer means an individual acting for the purposes which are wholly or mainly outside his or her trade, business, craft or profession;


3.2. Contract means the legally-binding agreement between you and us for the supply of Goods;


3.3. Delivery location means the location specified for delivery by you at time of order


3.4. Durable Medium is any instrument which enables the consumer to store information addressed personally to him in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored


3.5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;


3.6. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;


3.7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;


3.8. Website means our website www.mavilondon.co.uk which the Goods are advertised.


4. Goods


4.1 The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.


4.2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.


4.3 All Goods which appear on the Website are subject to availability.

4.4. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


5. Personal information


5.1. We retain and use all information strictly under the Privacy Policy


5.2 We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.


6. Basis of Sale


6.1 The description of the Goods in our Website does not constitute a contractual offer to sell the Goods. When an Order has been submitted  on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.


6.2. The Order process is set out in the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.


6.3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with the information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.


6.4. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.


6.5. No variation of the Contract, whether about the description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.


6.6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. It is your responsibility to inform us if this is not the case, so that we can provide you with a different contract with terms which are more appropriate for you.


7. Price and Payment


7.1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.


7.2. Prices and charges include VAT at the rate applicable at the time of the Order.


7.3 You must pay by submitting your credit or debit card details with your Order and we require payment to be taken immediately.


8. Delivery


8.1 We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.


8.2 In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can treat the Contract at an end if:


  1. We have refused to deliver the Goods or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

  2. After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.


8.3 If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.


8.4. if you were entitled to tread the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any goods or rejecting Goods that have been delivered and, if you do this, we will promptly return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you, return costs will be discussed on a case to case basis.


8.5 We do not generally deliver to address outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

8.6. You agree that we may deliver the Goods in instalments if we suffer a shortage of stock other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.


8.7. If your or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable cost of storing and redelivering them.


8.8. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.


9. Risk and Title


9.1 Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.


9.2. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.


10. Withdrawal and cancellation


10.1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.


10.2. You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. The Company will refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.


10.3 This is Distance Contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however do not apply, to a contract for the following goods (with no other) in the following circumstances:


  1. Goods that a made to your specifications or are clearly personalised;

  2. Goods which are liable to deteriorate or expire rapidly.

  3. Earrings- these will not be acceptable return or cancellation items after delivery unless an obvious defect is specified.


10.4. Also, the cancellation rights for a Contract cease to be available in the following circumstances:


  1. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;

  2. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.




11. Right to cancel


11.1 Subject as stated in there Terms and Conditions, you can cancel this Contract within 14 days without giving any reasons


11.2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods.


11.3 To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post, fax or e-mail). In any event, you must be able to show clear evidence of when the cancellation was made.


11.4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


12. Effects of cancellation in the cancellation period


12.1 Except as set out below if you cancel this Contract, we will reimburse to you all payments received from you, excluding delivery costs.


13. Deduction for Goods supplied


13.1, We may make a deduction from the reimbursement for the loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the goods beyond what is necessary to establish the nature, characteristics and function of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). You will be liable for that loss and, if that deduction is not made, you must pay is the amount of that loss.



14. Timing of reimbursement


14.1. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:


  1. 14 days after the day we receive back from you any Goods supplied, or

  2. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.


14.2 If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.


14.3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.


15. Returning Goods


15.1. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to us at Leonne, The Brantano Suite, Catalyst House, 720 Centennial Court, Centennial Park, Elstree, WD6 3SY without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of the 14 days has expired. You agree that you will have to bear the cost of returning the Goods.